Guest Services Representative

2 weeks ago


Carmel, California, United States Hyatt Vacation Ownership Full time

Hourly Rate: $23.59

POSITION OVERVIEW

Are you someone who excels in delivering exceptional customer service and enjoys creating personalized experiences for guests? Do you possess a keen eye for detail while managing multiple tasks? Is teamwork and collaboration important to you?

If your answer is yes, then a role in the Front Office at Hyatt Vacation Ownership could be a perfect fit. You will have the chance to warmly welcome our Owners and guests, reflecting our commitment to the well-being of our team members.

As a Guest Services Representative, your primary responsibility will be to engage with Owners and guests from their arrival until their departure. Your duties will encompass processing guest check-ins and check-outs, as well as providing accurate information about the resort and its surroundings, all while ensuring a tailored vacation experience for each guest.

KEY RESPONSIBILITIES

  • Adhere to company policies and procedures; report any incidents, injuries, or unsafe conditions to management; maintain a clean and professional appearance; ensure confidentiality of sensitive information; safeguard company assets.
  • Greet and acknowledge guests in accordance with company standards; proactively address guests' service requirements; assist guests with disabilities; express genuine gratitude to guests.
  • Communicate clearly and professionally; handle phone calls with appropriate etiquette.
  • Foster and maintain positive working relationships; collaborate with the team to achieve shared objectives; listen and respond effectively to employee concerns.
  • Ensure compliance with quality assurance protocols.
  • Be prepared to stand, sit, or walk for extended periods.
  • Lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
  • Carry out other reasonable duties as assigned by Supervisors.
  • Demonstrate a strong commitment to customer service with a friendly and professional demeanor.
  • Availability for a flexible schedule, including evenings, weekends, and holidays.

Hyatt Vacation Ownership is an equal opportunity employer dedicated to building a diverse workforce and fostering an inclusive workplace culture.



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