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Customer Service Reservations Specialist

2 months ago


Carmel, California, United States HYATT Hotels Full time
Role Overview

The Reservations Agent plays a crucial role in ensuring guest satisfaction through effective reservation management. This position encompasses several key responsibilities:

  • Sales Expertise: Proficiently promote and sell the offerings of Hyatt Hotels.
  • Reservation Accuracy: Maintain precision in all booking details to enhance guest experiences.
  • Communication Skills: Exhibit strong verbal and written communication abilities to engage with guests.
  • Multitasking: Efficiently handle multiple tasks including phone calls, emails, and daily operational checklists.
  • Timely Execution: Ensure all responsibilities are fulfilled promptly to meet operational standards.
  • Guest Engagement: Demonstrate a genuine passion for providing exceptional service and recognizing the unique needs of each guest.

By fulfilling these responsibilities, the Reservations Agent contributes significantly to the overall guest experience at Hyatt Hotels.