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IT Support Specialist

2 months ago


Alexandria, Louisiana, United States Red Knight Solutions, LLC Full time
Job Overview

At Red Knight Solutions, LLC, we are seeking a skilled Field Service Technician to join our Infrastructure Delivery team. This role is responsible for providing hardware-focused, break-fix services and solutions to our clients.

Key Responsibilities:

  • Performing basic and moderately complex troubleshooting and repair activities on various client products
  • Communicating clearly in written and verbal form with clients and internal stakeholders
  • Providing exceptional customer service and ensuring timely resolution of issues
  • Completing administrative tasks associated with each service call, including asset control and inventory management
  • Collaborating with colleagues to provide functional guidance and support

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive a vehicle to client locations
  • Ability to lift and move computer equipment up to 50 pounds
  • Valid driver's license and reliable transportation with valid registration and adequate insurance
  • Basic repair tool kit ownership

What We Offer:

  • $40 per call and $5 per call per diem