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IT Support Specialist
2 months ago
At Red Knight Solutions, LLC, we are seeking a skilled Field Service Technician to join our Infrastructure Delivery team. This role is responsible for providing hardware-focused, break-fix services and solutions to our clients.
Key Responsibilities:
- Performing basic and moderately complex troubleshooting and repair activities on various client products
- Communicating clearly in written and verbal form with clients and internal stakeholders
- Providing exceptional customer service and ensuring timely resolution of issues
- Completing administrative tasks associated with each service call, including asset control and inventory management
- Collaborating with colleagues to provide functional guidance and support
Requirements:
- Typically requires technical school certification or equivalent and 1-2 years of relevant experience
- Ability to drive a vehicle to client locations
- Ability to lift and move computer equipment up to 50 pounds
- Valid driver's license and reliable transportation with valid registration and adequate insurance
- Basic repair tool kit ownership
What We Offer:
- $40 per call and $5 per call per diem