Design Shop Consultant

19 hours ago


Palo Alto, California, United States Serena & Lily Full time
Design Shop Advisor

Serena & Lily, a lifestyle and home furnishings brand, is seeking a Design Shop Advisor to join our team in Palo Alto, CA. As a Design Shop Advisor, you will be responsible for creating a best-in-class client experience through a superior commitment to sales and service.

Key Responsibilities:
  • Embody and operate by the Serena & Lily Brand Ethos, ensuring a consistent and exceptional client experience.
  • Act as a brand steward, providing relevant design advice, product knowledge, and product recommendations to clients.
  • Create a warm, welcoming, and inspiring on-brand client experience, driving customer retention and loyalty.
  • Resolve client needs quickly through swift communication and partnership with leadership.
  • Assist in receipt of shipments, transfers, and merchandising, ensuring the selling floor is adequately presented and stocked to brand standard.
  • Proactively engage with clients using S&L leads to provide an enhanced customer experience.
Requirements:
  • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand, or client service industry.
  • Excellent communication skills, with a willingness to engage with clients.
  • Proven ability to deliver excellent on-brand client service standards and demonstrate best practices.
  • Proven ability to sell, utilizing product knowledge, brand inspiration, and design/decor.
  • Ability to use a MacBook for web navigation, email, and Zoom, with 2 and 3-D rendering experience a plus.
  • A passion for home design and ensuring an outstanding customer experience.
  • Willingness to ask questions and seek solutions, with a self-starter attitude.
  • Ability to work in a team environment.
  • Strong sense of personal style.
Compensation:
  • $24-28/hr depending on experience.
  • Employees (and their families) are covered by medical, dental, vision, and basic life insurance, with the option to participate in Serena & Lily's benefits.
  • Employees can enroll in our company's 401k plan, with full-time employees accruing fourteen days of PTO and seven paid holidays throughout the year.


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