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Restaurant Operations Manager

2 months ago

Rialto, California, United States Cotti Foods Full time

About the Role

Cotti Foods is seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant operations. As a Restaurant General Manager, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring that our high standards of quality, service, and cleanliness are met.

Key Responsibilities

  • Restaurant Operations
    • Trains, monitors, and reinforces food safety procedures
    • Works with the leadership team to meet sales goals
    • Manages food and labor costs
    • Executes company policies and procedures
    • Monitors food inventory levels and orders product when necessary
    • Manages and maintains safe working conditions
    • Manages crew member employees in a manner that maximizes crew retention
    • Interviews and hires team members
    • Provides proper training for team members
    • Anticipates and identifies problems and initiates appropriate corrective action
    • Maintains fast, accurate service, provides excellent customer service, and meets and/or exceeds both company and customer expectations
    • Ensures continual improvement of Quality, Service, and Cleanliness
    • Maximizes store sales goals versus budget, including participation in marketing programs
  • Leadership and Team Management
    • Leads and motivates team members to achieve sales and customer satisfaction goals
    • Develops and implements strategies to improve team performance and productivity
    • Provides coaching and feedback to team members to improve their skills and performance
  • Customer Service
    • Ensures that all customers receive excellent service and that their needs are met
    • Resolves customer complaints in a timely and professional manner

Requirements

  • College degree or equivalent experience in operations
  • Two years of restaurant experience at a minimum
  • Experience in supervising and managing staff
  • Fluent English-speaking and writing skills
  • Exhibit a sense of urgency
  • Neat, clean, and professional appearance
  • Able to lift 35 pounds to waist level
  • Guest-friendly demeanor
  • Willing to assume around-the-clock responsibility for restaurant operations
  • Willing to work normal schedule of 50+ hours per week (all shifts)
  • ServSafe Certified

Benefits

  • We pride ourselves in maintaining a positive and flexible work environment.
  • Uniforms Provided
  • Bonus Program
  • Comparable Pay
  • Flexible work schedule
  • Free meal program
  • Health Insurance option
  • Sick Time
  • Vacation Time