Restaurant Operations Manager

3 weeks ago

Rialto, California, United States 8859 Arby's Full time
Job Overview

At Arby's, we are committed to delivering exceptional customer experiences and driving sales growth. As a Shift Leader, you will play a critical role in achieving this goal by effectively directing and supervising work shift activities, making sound business decisions, and ensuring guests receive service beyond their expectations.

Key Responsibilities
  • Provide a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement.
  • Establish an environment of trust to ensure honest, open, and direct communication, and provide a communication process that works up, down, and across the organization.
  • Effectively plan, organize, and implement all daily operational routines and activities, complete all required administrative duties, and daily paperwork.
  • Supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.
  • Support the goals, decisions, and directives of Restaurant Management.
  • Follow all POS comp procedures and cash handling procedures.
  • Resolve all restaurant-level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
  • Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists, set high goals for team members, and drive results.
Requirements
  • Must be 18 years of age.
  • Must have the ability to lift and/or move up to 40 lbs. comfortably.
  • Able to stand for long periods of time, bend, and stoop.
  • Comfortable working occasionally in walk-in coolers and freezers.
  • Vision abilities to include distance, close, color, depth, peripheral, as well as the ability to adjust focus.
  • Ability to operate a computer and/or Cash register.
  • Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
  • Willing to cross-train on various positions within the restaurant.

Education: Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with guests and co-workers.

Transportation: Must have reliable transportation to work.

Accessibility: Must have telephone or other reliable method of communicating with the restaurant.

Hours: Must be able and willing to work flexible hours, possibly including opening and closing shifts.

Attendance: Must maintain excellent attendance and punctuality throughout the year.

Job Type: Full-time or Part-time with flexible scheduling

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