Club Operations Manager

2 months ago

Rialto, California, United States Taymax Group Full time

Job Summary

The Club Operations Manager will be responsible for overseeing the day-to-day operations of the fitness center, ensuring a high-quality member experience and a financially successful club. This position will lead a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development.

Key Responsibilities

  • Staff Management
    • Schedule staff and ensure all shifts are covered.
    • Ensure staff is providing exceptional customer service at all times.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to company values and goals.
    • Administration and processing of all weekly/bi-weekly employee payroll.
    • Resolve employee issues or concerns.
    • Manage progressive discipline and termination as needed.
  • Front Desk Operations
    • Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome.
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.
    • Facilitate all member requests and help to resolve any member issues and questions.
  • Cleanliness and Maintenance
    • Ensure the front desk area and lobby are clean and orderly.
    • Participate in regular facility cleaning and club upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Ensure the safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.
  • Marketing and Sales
    • Ensure that staff is aware and trained on all marketing promotions.
  • Financial Management
    • Authorize expenditures and refunds.
    • Make daily bank deposits.
  • Human Resources
    • Prepare all HR-related forms and send to Corporate HR and Payroll Team.
  • Reporting and Analytics
    • Track statistics and reports (weekly, monthly, annually).
  • Support and Development
    • Provide backup support for any employee who is absent.

Qualifications and Requirements

  • Must be 18 years of age or older, have a high school diploma/GED equivalent, and have a passion for fitness and health.
  • One to three years of experience in a management role preferred.
  • Computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Strong leadership, team building, and coaching skills.
  • Direct experience managing customer-focused teams in the fitness or similar industry.
  • Exceptional customer service and conflict resolution skills.
  • A hard-working, enthusiastic, and energetic management style.
  • Organization, problem-solving, and planning skills.
  • Ability to work independently as well as part of a team.
  • Must have a valid driver's license, an acceptable driving record, and must have own reliable means of transportation.

Physical Demands

  • Continual standing and walking.
  • Continual talking and listening in person or on the phone.
  • Must be able to lift up to 50 lbs as well as bend, crouch, and reach on a daily basis.
  • Will occasionally encounter toxic chemicals.

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