Restaurant Operations Manager
4 weeks ago
As a key member of our team, the General Manager in Training (Assistant Manager) plays a vital role in ensuring the success of our restaurant. This position is responsible for supporting the General Manager in maximizing sales and profits, while minimizing controllable costs. The ideal candidate will have excellent leadership skills, be able to make sound business decisions quickly, and provide exceptional guest service.
Key Responsibilities:
- Provide a quality product and guest service experience that delivers total guest satisfaction.
- Establish an environment of trust and open communication throughout the organization.
- Effectively plan, organize, and implement daily operational routines and activities.
- Supervise and perform closing and/or opening duties as directed by the General Manager.
- Support the goals, decisions, and directives of the General Manager.
- Follow all POS comp procedures and cash handling procedures.
- Resolve guest questions, complaints, and problems in a timely and efficient manner with management involvement.
- Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists.
Requirements:
- Must be 18 years of age and have a high school diploma or equivalent.
- Must be able to work flexible hours necessary to operate the unit effectively.
- Must be able to work the days and hours designated by the General Manager and/or District Manager.
- Must be able to maintain good attendance throughout the year.
- Must have the ability to lift and/or move up to 75 lbs comfortably.
- Able to stand for long periods of time, bend, and stoop.
- Comfortable working occasionally in walk-in coolers and freezers.
- Ability to operate a computer and/or cash register.
- Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
- Willing to cross-train on various positions within the restaurant.
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