Member Services Coordinator
4 weeks ago
This position is responsible for delivering exceptional membership experiences, ensuring seamless interactions with members, and driving sales growth through effective prospecting and follow-up. The Member Services Coordinator will work closely with the Member Services Supervisor to achieve sales goals, provide outstanding customer service, and support the onboarding process for new members.
The ideal candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Schedule membership tours and walk-ins, ensuring a seamless experience for members
- Prospect and follow up with potential members to drive sales growth
- Provide exceptional customer service, addressing member inquiries and concerns in a timely and professional manner
- Support the onboarding process for new members, including scheduling assessments and orientations
- Collaborate with the Member Services Supervisor to achieve sales goals and improve customer satisfaction
Requirements:
- 1 year post-High School education in General Studies or equivalent experience
- Point of Sale experience
- Computer application skills
- Excellent customer service skills
- Ability to work in a fast-paced environment
Working Conditions:
- Climbing - Occasionally
- Continuous Learning - Frequently
- Conversation - Consistently
- Other Sounds - Frequently
- Interpersonal Communication - Consistently
- Kneeling - Rarely
- Lifting
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