Senior Affiliate Experience Manager
1 month ago
Sunrun is seeking a highly collaborative and proactive Sr. Affiliate Experience Manager to join our Affiliate Partner team. This role is responsible for driving initiatives that enhance partner engagement and customer satisfaction, integrating the needs of both Affiliates and end consumers into operational frameworks.
Key Responsibilities- Represent the customer within the organization, collaborating with the technology team to align product developments and system updates with customer needs.
- Take ownership of resolving customer issues, escalating to legal and compliance teams when necessary, to ensure timely resolutions.
- Facilitate research and investigation into Sales ROE (Rules of Engagement) claims, working with customer care and compliance teams to ensure fair outcomes.
- Analyze escalation trends and customer survey data to address recurring issues proactively.
- Identify and advocate for process improvements to enhance customer experience and reduce escalation incidents.
- Communicate customer satisfaction metrics, escalation performance, and conflict resolution trends to Affiliate Leadership.
- Coordinate with Sales, Business Development, Customer Care, Marketing, Legal Escalations, Compliance, and Technology to deliver a consistent and effective customer and partner experience.
- Administer bi-annual Affiliate surveys to capture feedback on programs and platforms.
- Work closely with Account and Program Staff to understand and resolve customer issues, ensuring satisfaction.
- Lead policy development and process implementation to support Affiliate Experience Specialists and Partner Pipeline Managers in resolving aging pipeline-related escalations.
- Manage subcontractor relationships and oversee project completion for distressed Affiliate customers.
- Escalate service tickets related to escalations, ensuring accurate documentation and timely resolution.
- Bachelor's degree preferred.
- Bilingual in Spanish and English preferred.
- Minimum of 5 years of experience in B2B2C management, partner or customer experience management, or a similar role.
- Demonstrated expertise in conflict resolution and managing partner/customer escalations in a dynamic environment.
- Strong analytical skills with the ability to track, analyze, and interpret escalations to identify trends and recommend preventive measures.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders.
- Detail-oriented with the capability to manage multiple tasks and priorities simultaneously.
- Collaborative mindset and proven ability to work effectively within a cross-functional team environment.
-
Affiliate Instructor
1 month ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob Opportunity: Affiliate InstructorMetropolitan State University of Denver is seeking qualified candidates for a part-time Affiliate Instructor position in the School of Hospitality. This is a temporary, non-tenure track position that will involve teaching courses in hospitality-related fields.Responsibilities:Teach 3+ credit hours in courses such as Food...
-
Director of Affiliate Marketing Partnerships
1 month ago
Denver, Colorado, United States Fanatics Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Affiliate Marketing Partnerships to join our team at Fanatics Betting and Gaming. As a key member of our Marketing team, you will be responsible for leading our affiliate marketing sportsbook partnerships, developing and executing strategies to drive growth and revenue.Key...
-
Accounting Affiliate Instructor
4 weeks ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob SummaryThe Department of Accounting at Metropolitan State University of Denver invites applications for part-time affiliate faculty teaching positions. As a part-time affiliate faculty member, you will teach 3-9 credit hours of Accounting courses and work with diverse groups of students, faculty, and staff.ResponsibilitiesTeach assigned classes in person...
-
Business Affiliate Instructor
4 weeks ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob DescriptionThe College of Business at Metropolitan State University of Denver invites applications for part-time affiliate faculty teaching positions for general business courses. As a part-time affiliate faculty member, you will be responsible for teaching assigned classes, participating in program assessment activities, and providing academic support...
-
Accounting Affiliate Instructor
4 weeks ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob SummaryThe Department of Accounting at Metropolitan State University of Denver invites applications for part-time affiliate faculty teaching positions. As a part-time affiliate faculty member, you will teach 3-9 credit hours of Accounting courses and work with diverse groups of students, faculty, and staff.ResponsibilitiesTeach Accounting courses in...
-
Strategic Affiliate Marketing Professional
4 weeks ago
Denver, Colorado, United States Diablo Media, LLC Full timeJob Title: Affiliate ManagerJob Summary:We are seeking a skilled Affiliate Manager to join our team at Diablo Media, LLC. The ideal candidate will have a strong background in performance marketing and excellent communication skills.Key Responsibilities:Prospect, negotiate, and communicate with current and potential clients via email, phone, and social...
-
Business Affiliate Instructor
4 weeks ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob SummaryWe are seeking a highly qualified part-time affiliate faculty member to teach business courses at Metropolitan State University of Denver. The successful candidate will have a Master's degree in the field and substantial professional experience in business.ResponsibilitiesTeach 9 credit hours of business courses, including Introduction to...
-
Business Affiliate Instructor
4 weeks ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob Summary:The Metropolitan State University of Denver invites applications for part-time affiliate faculty teaching positions in the College of Business. As an affiliate faculty member, you will teach general business courses, participate in program assessment activities, and provide academic support to students.Responsibilities: Teach 9 credit hours of...
-
Senior Marketing Manager, Lifecycle Experience
1 month ago
Denver, Colorado, United States Meru Health Full timeJob Title: Senior Manager, Lifecycle MarketingMeru Health is seeking a Senior Manager, Lifecycle Marketing, to join our Denver team. As a key member of our marketing team, you will be responsible for developing and executing lifecycle marketing strategies that drive user engagement and retention.About Meru HealthMeru Health is a digital health company that...
-
Mathematics and Statistics Affiliate Instructor
1 month ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob SummaryWe are seeking a highly qualified and experienced Mathematics and Statistics Affiliate Instructor to join our team at Metropolitan State University of Denver. As an Affiliate Faculty member, you will be responsible for teaching part-time, on a semester-by-semester basis, and will work closely with our faculty and staff to provide high-quality...
-
Senior Product Manager
4 weeks ago
Denver, Colorado, United States CSG International Full timeEvolve Customer Experience SolutionsCSG International is seeking a Senior Product Manager to lead the development of our customer experience solutions. The ideal candidate will have a strong background in product management, with experience in SaaS products and a deep understanding of journey orchestration platforms.Key Responsibilities:Develop business...
-
Business Affiliate Instructor Position
4 weeks ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob SummaryWe are seeking a qualified Affiliate Faculty Member to teach general business courses at Metropolitan State University of Denver. The successful candidate will have a Master's degree in the field and substantial professional experience.ResponsibilitiesTeach 9 credit hours of general business courses, including Introduction to Business, Business...
-
Senior Business Development Manager
1 month ago
Denver, Colorado, United States Primoris Renewable Energy Full timeJob DescriptionAt Primoris Renewable Energy, we are seeking a highly skilled and experienced Senior Business Development Manager to join our team. This is a unique opportunity to leverage your expertise in promoting our services to new and existing customers, decision makers, and influencers within the renewable industry.Key Responsibilities:Promote our...
-
Senior Marketing Manager, Lifecycle Experience
4 weeks ago
Denver, Colorado, United States Meru Health Full timeAbout the RoleWe are seeking a Senior Manager, Lifecycle Marketing to join our Denver team at Meru Health. As a key member of our marketing team, you will be responsible for developing and executing lifecycle marketing strategies that drive engagement, retention, and growth.Key ResponsibilitiesDevelop and execute lead nurture and re-engagement email and SMS...
-
Communication Studies Affiliate Instructor
1 month ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob SummaryWe are seeking a highly qualified and experienced part-time faculty member to teach in the Department of Communication Studies at Metropolitan State University of Denver. The successful candidate will have a strong background in Communication Studies and a passion for teaching and mentoring students.ResponsibilitiesTeach assigned classes in person...
-
Computer Science Affiliate Instructor
1 month ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob Title:Computer Science Affiliate InstructorJob Summary:The Department of Computer Sciences at Metropolitan State University of Denver invites applications for part-time affiliate faculty teaching positions. We seek dynamic educators with a passion for computer science and a commitment to inclusive, experiential learning.Responsibilities:Deliver engaging...
-
Business Affiliate Instructor
4 weeks ago
Denver, Colorado, United States Metropolitan State College of Denver Full timeJob SummaryWe are seeking a qualified part-time affiliate faculty member to teach general business courses at Metropolitan State University of Denver. The successful candidate will have a Master's degree in the field and substantial professional experience in business.ResponsibilitiesTeach 9 credit hours of general business courses, including Introduction to...
-
Caregiver - Senior Care Specialist
4 weeks ago
Denver, Colorado, United States Sunrise Senior Living Full timeSenior Care Specialist OpportunitySunrise Senior Living is committed to providing exceptional care and services to seniors in our assisted living and reminiscence neighborhoods. As a Caregiver - Senior Care Specialist, you will play a vital role in delivering high-quality care and support to our residents.Responsibilities:Build meaningful relationships with...
-
Caregiver - Senior Care Specialist
4 weeks ago
Denver, Colorado, United States Sunrise Senior Living Full timeAbout the RoleWe are seeking a compassionate and dedicated Caregiver to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.ResponsibilitiesBuild meaningful relationships with residents and their families,...
-
Caregiver - Senior Care Specialist
4 weeks ago
Denver, Colorado, United States Sunrise Senior Living Full timeJob SummarySunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents and their families, providing...