Front Desk Representative
2 weeks ago
Job Summary:
At White Lodging, we strive to create an exceptional guest experience by providing personalized service and fostering meaningful connections. As a Front Desk Agent, you will play a vital role in making unforgettable memories for our guests.
Responsibilities:
- Provide exceptional service to guests, anticipating and exceeding their expectations
- Check guests in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures
- Develop a thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
- Assist in maintaining the cleanliness of the lobby and entrance
- Ensure security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
Requirements:
- Strong communication skills
- A passion for customer service
- The ability to be flexible and adapt to any situation
- A desire to work as part of the front desk team
- An outgoing personality with a positive attitude
- Previous hospitality experience is a plus
Benefits:
- Comprehensive medical, dental, and vision insurance
- Vacation and paid time off plans
- Wellness benefits, including counseling sessions and virtual doctor visits
- Option for DailyPay
- Tuition reimbursement program
- Discounts on hotel rooms, dining, and entertainment experiences
- 401(k) savings plan
White Lodging is an equal opportunity employer, committed to creating an inclusive environment for all associates.
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