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Regional Client Success Manager, Western Region
2 months ago
About Cengage Group
At Cengage Group, we are dedicated to enhancing the learning experience for students globally. Our mission is to foster innovation that empowers millions of learners to improve their lives through education.
Our Culture
We prioritize diversity, engagement, and discovery within our organization. We believe that an inclusive and diverse workplace is crucial for our success and the well-being of our employees. We encourage individuals from all backgrounds to share their ideas and bring their authentic selves to work.
Key Responsibilities
As a Regional Customer Success Manager, you will be responsible for:
- Providing pre-sales assistance for digital product offerings, focusing on driving significant digital adoptions.
- Building and nurturing relationships with IT decision-makers and administrators at key accounts.
- Staying informed about systems, policies, and procedures that impact the successful implementation of digital products.
- Collaborating with Account Executives in the region to support digital learning solution sales.
- Identifying potential Digital Power Users and engaging them in our Digital Power User Program.
- Working with Key Accounts Managers to devise strategies for digital product development at major accounts.
- Proactively interacting with existing customers to enhance retention of digital adoptions.
- Delivering digital training and implementation support for large-scale adoptions.
- Coordinating and conducting First Class In-Service sessions at the beginning of each term.
- Providing regular updates and training to Account Executives and Digital Solutions Coordinators.
- Monitoring digital product usage and developing strategies to enhance engagement.
- Gathering customer feedback and market insights to improve our digital solutions.
Qualifications
To be successful in this role, you should possess:
- A BA/BS degree or equivalent experience.
- 3-5 years of proven experience in direct sales or customer success.
- Strong communication and presentation skills.
- Experience in higher education sales and familiarity with digital learning products.
- The ability to travel regularly.
Join Us
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.