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Regional Customer Support Coordinator

2 months ago

Princeton, New Jersey, United States TalentPlug LLC Full time

Position: Area Customer Service Coordinator

Contract Duration: 3 months with potential for permanent placement

Essential Requirements:

  • Full vaccination is mandatory.
  • A valid, clean driving license is required, along with dependable transportation and minimum auto insurance coverage as per policy.
  • Driving is necessary for site commutes.

Overview:

  • The ideal candidate will be a dependable self-starter, capable of working independently, eager to learn, and possessing a positive demeanor. Experience in mailroom operations, shopping, receiving, or printing is advantageous, along with proficiency in Microsoft 365 applications.
  • Candidates should ideally reside near the designated service area.
  • Physical tasks may include lifting, standing, and walking.
  • Some locations may require movement between different buildings.
  • Printing tasks may necessitate prolonged standing.
  • Some sites involve working in warehouse loading docks for shipping and receiving.
  • Ability to lift up to 50 pounds is required.
  • This role involves multiple locations, serving various clients.
  • Parking arrangements will vary by location and may be reimbursed.

Daily Responsibilities:

  • Key skills required include: Mailroom operations, Shipping and Receiving, Troubleshooting print equipment, Copying and Printing.
  • Employees will operate at various client locations, both with and without supervision. Training will be provided.
  • Ability to resolve minor printer issues and general knowledge of office printing equipment is necessary.
  • Mailroom duties include managing incoming and outgoing mail per site guidelines.
  • Reception and hospitality tasks may involve answering calls, scheduling conference rooms via Outlook, and interacting with clients through various communication platforms.
  • Employees may be reassigned to different sites throughout the day.
  • Shift hours may vary by location, typically ranging from early morning to evening.
  • Occasional overtime may be required.
  • Work schedule is Monday to Friday, with availability needed between early morning and evening hours.

Job Duties and Responsibilities:

  • Play a vital role in the service team, supporting daily operations for all contracted services within a designated area.
  • Provide coverage for absences or vacations of onsite personnel, which may include site management duties.
  • May need to report to alternate sites, which could involve additional travel time.
  • Assist management in process enhancements, procedural testing, and ensuring compliance with operational best practices.
  • Support the implementation of new client accounts and service expansions.
  • Assist in onboarding new staff and cross-training team members.
  • Contribute to the development of Site Procedure Guides and share best practices across the area.
  • Regularly review Site Procedures Guides for accuracy and compliance.
  • Conduct daily inspections of site services to ensure compliance with safety standards.
  • Foster a customer-focused environment.
  • Responsible for escalating client issues to management and ensuring resolution.
  • Communicate effectively and respond promptly to client inquiries.
  • Submit monthly expense reports accurately and on time, adhering to coding requirements.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • High school diploma required, with at least 12 months of relevant work experience.
  • Post-secondary education is encouraged and preferred.
  • Intermediate proficiency in Microsoft 365 applications and communication tools is necessary.
  • Experience in mailroom operations, reception, hospitality, and print production is preferred.

Knowledge, Skills, and Abilities:

  • All candidates must demonstrate the following skills:
  • Ability to work collaboratively in a team environment while maintaining positive relationships.
  • Capability to work independently or with minimal supervision.
  • Adaptability to changing situations, demonstrating flexibility and urgency.
  • Basic math skills are required.
  • Ability to make sound decisions and take appropriate actions to resolve issues.
  • Capacity to perform repetitive tasks while maintaining quality standards.
  • Commitment to completing tasks and following through on actions.
  • Excellent verbal communication skills to convey information clearly.
  • Ability to comprehend and follow written and verbal instructions.
  • Skill in resolving customer-related issues and troubleshooting problems.

Working Conditions and Physical Demands:

  • Work is typically conducted in an office or warehouse setting with adequate lighting and ventilation.
  • Assignments are varied and may require interpretation and application of complex materials.
  • Regular exposure to conditions that could result in minor injuries.
  • Physical effort may include prolonged standing, walking, bending, and lifting items up to 50 lbs.
  • Moderate dexterity is required for tasks involving basic tools and equipment.
  • Specific vision abilities include close vision for detailed tasks.
  • Flexibility in scheduling is required, as some locations may have varying hours.
  • Frequent local travel is expected, with the ability to cover sites within a considerable radius.
  • A valid, clean driving license and reliable transportation are mandatory.

Required Skills:

  • Mailroom operations
  • Ordering and inventory management