Service Operations Manager
3 weeks ago
First Hawaiian Bank is seeking a highly skilled and experienced Service Supervisor I to join our team. As a Service Supervisor I, you will be responsible for overseeing the daily operations of our Waimea Branch in Kauai. This role requires a collaborative and customer-focused individual who can handle complex customer inquiries and resolve issues in a timely and professional manner.
Key Responsibilities- Supervise employees in all phases of bank operations, ensuring seamless delivery of services to customers.
- Handle and resolve customer complaints and complex inquiries, providing exceptional customer service.
- Maintain branch workflow and assign coverage as needed, ensuring efficient use of resources.
- Ensure adherence to bank policies and procedures, maintaining a high level of compliance.
- Collaborate with team members to achieve business objectives and improve customer satisfaction.
- Bachelor's Degree in Business or equivalent work experience.
- 2 years' experience in bank operations and 2 years' supervisory experience (may be obtained concurrently).
- Ability to use 10-key adding machine and type 40 wpm.
- Pleasant and tactful when interacting with customers.
- Good oral and interpersonal communication skills.
- Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information.
- Proficient in Microsoft Windows applications.
As a Service Supervisor I at First Hawaiian Bank, you will enjoy a competitive compensation package, including an annual salary range of $46,176 - $66,560/yr, commensurate with experience, plus sales incentives. You will also have the opportunity to work in a dynamic and supportive environment, with a comprehensive training program and opportunities for growth and development.
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