Guest Services Coordinator
4 weeks ago
Auberge Resorts Collection is a distinguished portfolio of exceptional hotels, resorts, residences, and private clubs. Each property is unique, yet all embody a crafted approach to luxury, bringing the essence of the locale to life through captivating design, outstanding cuisine, and serene spa experiences, complemented by gracious and unobtrusive service.
Position Overview
The hourly compensation for this role is $24.37.
The Call Center Agent (PBX Operator) plays a vital role in ensuring guests receive seamless communication and assistance throughout their stay. This position is responsible for efficiently managing all incoming calls, tracking guest requests, and ensuring that outgoing calls are handled with care and professionalism.
- Proactively follow up with guests to confirm their requests or concerns have been addressed satisfactorily.
- Accurately receive, document, and relay messages to the appropriate parties.
- Coordinate with relevant departments (e.g., Front Desk, Housekeeping, Engineering) to resolve guest inquiries and issues.
- Handle all guest calls, requests, questions, or concerns with diligence and attention.
- Anticipate guests' service needs by engaging in meaningful conversations to better understand their preferences.
- Respond to guests' service needs in a courteous, positive, and timely manner.
- Engage guests in discussions about their stay, available services, and local attractions.
- Express genuine gratitude to guests and provide a warm farewell.
- Answer calls with professionalism, ensuring timely responses and proper etiquette.
- Manage sensitive situations with guests and staff with discretion and respect.
- Monitor call lines for busy signals or unanswered calls, providing updates to callers on hold.
- Process various guest requests, including wake-up calls and call forwarding.
- Maintain a thorough understanding of safety protocols and emergency contact numbers.
- Minimum of 1 year of experience in a similar role.
- Excellent verbal and written communication skills in English.
- Strong attention to detail in performing assigned tasks.
- Ability to interact in a courteous, professional, and engaging manner.
- Experience in a luxury service environment is preferred.
Auberge Resorts Collection invites guests to create unforgettable experiences in some of the world's most sought-after destinations. We are committed to providing equal employment opportunities to all team members and applicants, ensuring a diverse and inclusive workplace.
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