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Order Processing Specialist

2 months ago

Kalamazoo, Michigan, United States Aldevra Full time
About the Role

We are seeking a highly detail-oriented and organized Order Processing Specialist to join our team at Aldevra. As a key member of our operations team, you will play a critical role in supporting our core business functions by creating sales orders, purchase orders, and managing customer communications for shipment and order status.

Key Responsibilities
  • Process contracts and credit card orders accurately and efficiently.
  • Generate sales orders that reflect the specifics of customer contracts, orders, or quotes.
  • Issue purchase orders to manufacturers and ensure compliance with delivery schedules.
  • Provide customers with ship dates and tracking information.
  • Respond to customer inquiries regarding the status of their orders with professionalism and care.
Requirements
  • Experience with accounting systems such as QuickBooks Desktop and/or NetSuite is preferred.
  • Associate's degree in Business Administration, Accounting, or related field preferred; equivalent experience may be considered.
  • Capability to identify, analyze, and resolve issues or discrepancies in order processes.
  • Strong technological proficiency, particularly with Microsoft Office applications, especially Outlook.
  • Ability to analyze and interpret numbers and order details to ensure accuracy and compliance with contracts.
  • Commitment to ethical practices and confidentiality, aligning with the company's core values of strong integrity and ethics.
  • Ability to follow and adapt to new systems or changes in procedures.
  • Valid driver's license.
  • Excellent written and verbal communication skills to interact effectively with customers, suppliers, and internal teams.
  • High level of accuracy and attention to the finer details of order processing and customer communication.
  • A strong focus on delivering high-quality customer service, including responsiveness to inquiries and proactive management of customer expectations.
  • Capability to work effectively in team settings, contributing to a collaborative and supportive work environment.
  • Able to multi-task efficiently and accurately, focusing on quality.
What We Offer

We offer a generous benefits package, including medical, dental, and vision insurance, short-term and long-term disability, life insurance, paid time off, and an employee 401(k) with company match. Aldevra is an equal opportunity employer and complies with ADA regulations as applicable.