Order Processing Specialist
22 hours ago
Job Summary: We are seeking a highly detail-oriented and organized Order Processing Specialist to join our team at Aldevra. As an Order Processing Specialist, you will be responsible for creating sales orders, purchase orders, and managing customer communications for shipment and order status.
Key Responsibilities:
- Process contracts and credit card orders accurately and efficiently.
- Generate sales orders that reflect the specifics of customer contracts, orders, or quotes.
- Issue purchase orders to manufacturers and ensure compliance with delivery schedules.
- Provide customers with ship dates and tracking information.
- Respond to customer inquiries regarding the status of their orders with professionalism and care.
- All other duties as assigned.
About Us: Aldevra is a top foodservice equipment dealer in the U.S., specializing in federal government sales while also growing its commercial and e-commerce customer base. Our professional services division provides federal agencies with healthcare professionals, construction and facilities managers and technicians, and administrative support. We are committed to delivering high-quality products and timely service at the best value.
Requirements:
- Experience with accounting systems such as QuickBooks Desktop and/or NetSuite is preferred.
- Associate's degree in Business Administration, Accounting, or related field preferred; equivalent experience may be considered.
- Capability to identify, analyze, and resolve issues or discrepancies in order processes.
- Strong technological proficiency, particularly with Microsoft Office applications, especially Outlook.
- Ability to analyze and interpret numbers and order details to ensure accuracy and compliance with contracts.
- Commitment to ethical practices and confidentiality, aligning with the company's core values of strong integrity and ethics.
- Ability to follow and adapt to new systems or changes in procedures.
- Valid driver's license.
- Excellent written and verbal communication skills to interact effectively with customers, suppliers, and internal teams.
- High level of accuracy and attention to the finer details of order processing and customer communication.
- A strong focus on delivering high-quality customer service, including responsiveness to inquiries and proactive management of customer expectations.
- Capability to work effectively in team settings, contributing to a collaborative and supportive work environment.
- Able to multi-task efficiently and accurately, focusing on quality.
Workplace Safety and Environment: This position is based in an office environment, requiring desk work, computer use, attending meetings, and handling administrative tasks. Approximately 100% of the time will be spent in an office setting. We offer a generous benefits package, including medical, dental, and vision insurance, short-term and long-term disability, life insurance, paid time off, and an employee 401(k) with company match. Aldevra is an equal opportunity, E-Verify employer, drug-free workplace, and complies with ADA regulations as applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.
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