Strategic Account Manager
24 hours ago
Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.
The RoleThe Strategic Accounts Manager works with Bottomline's strategic banking and financial institution customers to achieve customer delight by orchestrating the efforts of Bottomline sales, solutions consulting, product, services and support teams to grow customer relationships while ensuring we achieve customer desired outcomes and value.
Key Responsibilities- Align the strategic vision of both parties and document in a shared customer journey roadmap
- Maintain executive level relationships via ongoing communications and governance
- Determine key performance metrics that are critical to Delighting each strategic account, set clear ownership across the organization for specific metrics and drive accountability through regular measurement and reporting
- Grow customer relationships by identifying opportunities to deliver additional Bottomline Software Solutions and drive the business development for incremental Services
- Formulate, own and drive commercial and relationship plans for each account
- Supports Sales and Implementation process, but takes lead role in Account & Relationship Management for Strategic Accounts in Production
- Full accountability for relationship management, success and customer delight
- Understand customer business goals and convey these goals to Bottomline functional teams to ensure long term customer delight, account growth, retention and renewal
- Develop proposals and estimates for new business opportunities and partnerships
- Organize written status and host monthly internal account reviews
- Organize written status and host quarterly customer executive meetings
- Act as the key customer escalation point during post-implementation activities
- Work with the GM Enterprise Banking to leverage common processes and practices within the Strategic Accounts portfolio
- Work with larger Banking Solutions leadership team to identify, develop and commercialize innovation opportunities across the Strategic Accounts portfolio
- A strong financial services or banking background
- Previous sales, relationship management and program management experience in enterprise class applications
- Demonstrated success in business development and growing customer relationships
- Familiar with project management techniques, SDLC processes and tools
- Experience in writing proposals and business cases for new opportunities
- Strong verbal and writing skills, presentation skills, and motivational techniques
- A willingness and enthusiasm for travel
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