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Video Surveillance Specialist

2 months ago

Honolulu, Hawaii, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time
Job Description

About Us

Alert Alarm and National Fire Protection (Alert Alarm) is a leading provider of life and safety solutions, offering a comprehensive range of products and services since 1962. With a strong presence in Hawaii, we serve nearly 33,000 residential and commercial customers, providing them with peace of mind and protection.

Role Overview

The Video Surveillance Specialist will be responsible for monitoring video feeds from security cameras to detect and report incidents. This role requires the ability to review and discern appropriate actions based on video footage, as well as monitor alarms to ensure they are functioning properly.

Key Responsibilities

  • Monitor video feeds from security cameras to detect and report incidents
  • Review and discern appropriate actions based on video footage
  • Monitor alarms to ensure they are functioning properly
  • Handle and resolve inquiries from customers and law enforcement regarding dispatch
  • Answer and follow-up on video alarm signals
  • Record all necessary information on accounts pertaining to calls and alarms received
  • Acknowledge, review, and load alarm videos and images via our automation system
  • Initiate outbound calls to customers, law enforcement agencies, and emergency contacts
  • Provide basic support to all customers
  • Respond to questions from customers regarding alarms and procedures
  • Maintain acceptable customer service evaluations
  • Perform other miscellaneous responsibilities and duties as assigned

Qualifications

  • Customer service experience required
  • Ability to follow directives and specific procedures
  • Ability to troubleshoot and find solutions and resolutions
  • High school diploma or equivalent required
  • Good communication skills required
  • Basic data entry and retrieval skills required

Work Requirements

  • Ability to work flexible days and hours, including weekends, holidays, and night shifts
  • Shifts - 6:00 am to 2:30 pm and 2:00 pm to 10:30 pm and 10:00 pm to 6:30 am
  • Onsite position

Benefits

Alert Alarm and National Fire Protection (Alert Alarm) offers a competitive compensation package, including health, dental, and eye insurance, short-term disability, life insurance, a 401(k) savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about your well-being.

EEOC Statement

Alert Alarm and National Fire Protection (Alert Alarm) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.