Security Operations Specialist

1 day ago


Honolulu, Hawaii, United States Zeus Fire and Security Full time
About Us

Zeus Fire and Security is a leading provider of life and safety solutions, serving residential and commercial customers across the state of Hawaii since 1962. With a strong commitment to quality and customer service, we have built a reputation as a trusted partner for all security needs.

About the Role

The Security Operations Specialist is responsible for ensuring the smooth operation of our security alarm system, providing timely responses to customer inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities
  • Respond to customer alarms and issues in a timely and professional manner
  • Dispatch emergency services as necessary
  • Monitor video feeds to ensure system integrity
  • Process inbound calls from customers and employees
  • Accurately document events for historical records
  • Provide excellent customer service and support
  • Collaborate with team members to resolve complex issues
Requirements
  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and documentation skills
  • Familiarity with security software and systems a plus
What We Offer

At Zeus Fire and Security, we offer a competitive compensation package, including a starting rate of $17/hour, as well as a comprehensive benefits program, including health, dental, and vision insurance, 401(k) matching, and paid time off. We are committed to providing a safe and supportive work environment, and we offer opportunities for growth and development in a dynamic and growing company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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