Guest Service Ambassador

3 weeks ago


Kennebunk, Maine, United States Auberge Resorts Full time
{"Job Title": "Guest Service Agent", "Job Description": "Deliver Exceptional Guest Experiences

Ambassadors of hospitality, our Guest Service Agents are the face of our establishment, ensuring every guest enjoys a seamless and memorable stay. As a key member of our team, you will provide personalized assistance and exceed expectations at every touchpoint.

Key Responsibilities:
  • Welcome guests upon arrival, facilitate efficient check-in processes, and ensure accurate and timely check-out procedures.
  • Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
  • Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
  • Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
  • Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.
Requirements:
  • 1 year in a similar role
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks efficiently
  • Familiarity with hotel management systems and basic computer skills

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service.

", "Company Description": "Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Our properties share a crafted approach to luxury, bringing the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service."}

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