Guest Services Attendant
1 month ago
For over a century and a half, White Barn Inn has stood as a cherished local icon, embodying the essence of New England hospitality, rustic elegance, and meticulous attention to detail. Established in the 1860s, the original farmhouse has been a haven of exceptional service since the Civil War era. Since 1973, it has operated under the name White Barn Inn and became part of the Auberge Resorts Collection in October 2018. Located just a short drive from Boston, this inviting destination is celebrated as one of the nation's most unique retreats, offering various accommodations, a swimming pool, spa services, beautifully landscaped gardens, and proximity to stunning beaches and the charming coastal town of Kennebunkport, Maine.
Position Overview
Elevate your career in hospitality as a Guest Services Attendant, where you will serve as the initial and final point of contact for guests, ensuring a seamless and sophisticated experience upon arrival and departure. Your prompt and courteous service will be pivotal in creating a memorable stay for our guests.
- Efficiently park and retrieve guests' vehicles, ensuring the secure handling of keys and personal belongings while assisting with luggage delivery to and from guest rooms.
- Provide transportation services as per the hotel's standard operating procedures, including driving the shuttle van.
- Offer insightful recommendations regarding local dining, entertainment, community events, and activities to enhance guest satisfaction.
- Address guest concerns promptly and report any issues to the guest services manager without delay.
- Deliver courteous and attentive service, assisting guests with their belongings and fostering a welcoming atmosphere.
- Maintain the organization of the bell closet and oversee the receipt and dispatch of all guest packages.
- Ensure cleanliness and organization of the front entrance, lobby areas, and bell closet.
- Regularly inspect all parking areas, including the valet section and employee lot, to ensure compliance with parking protocols.
- Coordinate with taxi services and airport connections to facilitate smooth transportation for guests.
- Assist in arranging group parking when requested by the sales team.
- Perform additional reasonable duties as assigned.
- At least one year of experience in a valet or bellman role, preferably within a luxury hotel setting.
- Ability to work a flexible schedule, including weekends and holidays as required by the department.
- Possession of a valid driver's license that meets the requirements of our insurance provider.
- Must be at least 18 years old.
- Capability to lift a minimum of 40 pounds and navigate stairs.
- Proficient in driving both automatic and manual vehicles.
Auberge Resorts Collection encompasses a range of extraordinary hotels, resorts, residences, and private clubs. Each property is distinct, yet all share a commitment to luxury and bring the essence of their locale to life through exquisite design, exceptional dining, and attentive yet unobtrusive service. With locations across three continents, Auberge invites guests to create unforgettable memories in some of the world's most sought-after destinations.
US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. We provide equal employment opportunities (EEO) to all team members and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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