Front Office Director

4 weeks ago


Kennebunk, Maine, United States PM Hotel Group Full time

Job Summary: We are seeking a highly skilled and experienced Front Office Manager to lead our front desk team at PM Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and exceptional customer service.

Key Responsibilities:

  • Lead and manage the front desk team to deliver outstanding customer service and achieve high levels of guest satisfaction.
  • Develop and implement effective strategies to drive hotel revenue and improve operational efficiency.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators to identify areas for improvement.

Requirements:

  • Proven experience in a front office management role, preferably in a hotel or hospitality setting.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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