Customer Service Account Representative

2 weeks ago


Santa Ana, California, United States Robinson Pharma Full time

Job Summary:

The Customer Service Account Representative I is responsible for maintaining relationships with current and potential accounts. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced call center environment.

Key Responsibilities:

  • Process customer orders via phone, fax, and internet in a call center environment.
  • Follow up with customers on quotes, orders, issues, and potential business.
  • Provide exceptional customer service, including professional communication via phone, email, and fax.
  • Maintain department profitability through research, analysis, trending, and defining problems and solutions.
  • Work with customers, associates, sales team, and managers to plan and forecast future business.
  • Set objectives, plans, and follow up to ensure all goals are met on time.
  • Maintain a clean and organized working area at all times.
  • Follow up on customer order history as needed.

Requirements:

  • High School diploma/GED and/or some college.
  • 1-3 years of Customer Service work experience.
  • Excellent Communication Skills - able to speak clearly, concisely, and accurately in order to ensure effective department operations.
  • Computer Skills (Intermediate level) proficient in MS Office (Excel, Power Point, Word, and Outlook).

What We Offer:

  • Competitive Wages, starting at $20.00-$25.00/hour, depending on experience.
  • Medical & Dental (company pays 75% of employees HMO plans).
  • Discounted Vision.
  • 401k - match up to 3% of annual salary.
  • Paid Holidays.
  • Vacation Days.
  • Sick Days.

Equal Employment Opportunity:

Robinson Pharma is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Affirmative Action:

Robinson Pharma takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

Background Check:

Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations.

Employment Terms:

After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information.

Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.

This is a non-management position.

This is a full-time position.



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