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**Executive Retail Leader**

2 months ago

Carlsbad, United States CSC Generation Full time
About the Role

CSC Generation is seeking a highly skilled and experienced **Executive Retail Leader** to lead our store team and drive business results. As a key member of our retail operations team, you will be responsible for inspiring customers on their culinary journey, blending business acumen and operational knowledge to drive retail and culinary business results, and building a high-performing team.

Key Responsibilities
  • **Customer Experience**: Models and directs employees to ensure customer service standards are met, creating an environment where employees are informed and capable by directing training activities for all retail and culinary employees.
  • **Store Operations**: Manages the complete operations of the store, ensuring employees are effective at executing corporate initiatives in a timely, efficient, and resource-wise manner, delegating tasks appropriately and holding team accountable.
  • **Performance Management**: Maintains an active performance development process, providing coaching in the moment and performance feedback to employees, and conducts formal performance reviews, ensuring the accuracy and integrity of employee information, including Time and Attendance records and personal data.
  • **Financial Management**: Analyzes and measures retail and culinary business trends, developing and implementing plans to drive topline sales, profitability, and culinary revenue, managing inventory, controlling shrink, retail supply, and culinary expenses.
  • **Leadership**: Demonstrates exceptional verbal and written communication skills with employees, customers, field management, and corporate office, partnering with District Manager, HQ Retail Operations, Human Resources, and other departments as needed or necessary.
Requirements
  • **Experience**: 3-5 years of progressively responsible retail management experience, prior experience as a Sur La Table Store Manager, preferred.
  • **Skills**: Proven financial management skills, experience driving sales and motivating high-performing sales teams, experience training others and holding teams accountable, experience leading and coaching teams of varied specialists.
  • **Certifications**: Food Handler or Food Manager Certification, Proficient in POS systems, Familiarity with MS Office Suite (Word, Excel, Outlook).
Core Competencies
  • **Focus on the Customer**: Inspire and delight customers.
  • **Be Genuine**: Communicate respectfully, effectively, and sincerely.
  • **Make the Right Call**: Effectively blend knowledge, experience, wisdom, and decisive action.
  • **Take Ownership**: Be committed, responsible, and provide solutions.
  • **Achieve Results**: Meet and exceed goals and expectations.
Leadership Competencies
  • **Develop People**: Never compromise on people.
  • **Lead the Way**: Influence positive outcomes.
  • **Facilitate Success**: Motivate, engage, and accomplish with your team.