Store Manager

4 weeks ago


Carlsbad CA, United States rag & bone Full time
Job Summary

The Store Manager at rag & bone is a key leadership role responsible for representing the brand and embodying its culture, customer experience, and lifestyle. This position requires a strong leader who can manage the operational execution of the store, ensure exceptional customer experiences, and drive profitable top-line sales growth.

Key Responsibilities
  • Display best-in-class customer service techniques and build customer loyalty through maintenance of clienteling standards and sales interactions.
  • Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room.
  • Ensure cash handling and register procedures are maintained and executed.
  • Delegate appropriately to ensure efficiency of store operations and to develop team members.
  • Coach and develop retail associates to meet store goals.
  • Lead the recruitment, onboarding, training, and development of all staff.
  • Provide regular feedback, coaching, and counseling on performance.
  • Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required.
  • Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes.
  • Build a candidate pipeline via networking and interviewing.
  • Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities.
  • Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals.
  • Ability to build customer loyalty; grow and manage clientele.
  • Maintain product knowledge and ensure delivery of this information to staff.
  • Encourage and recognize opportunities for team selling.
  • Understand and exemplify the rag & bone brand philosophy and lifestyle.
  • Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
  • Consistently act within core values of rag & bone.
  • Model and teach store associates to support a positive client-centric environment.
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.
Requirements
  • Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role.
  • Be a Good Human - Be original, be authentic.
  • Have No Fear - Innovate, solve problems.
  • Own Every Decision - Work together, get results.
  • Quality Matters - Be disciplined, be competitive.
  • Make S**t Happen.
Benefits
  • Clothing Allowance.
  • Generous Employee Discount.
  • Commission Eligible.
  • Paid Time Off.
  • Medical, dental, vision, and ancillary benefits.
  • Membership to Calm and access to other wellness benefits.
  • 401k.
  • Paid Parental Leave.


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