Store Manager
4 weeks ago
The Store Manager at rag & bone is a key leadership role responsible for representing the brand and embodying its culture, customer experience, and lifestyle. This position requires a strong leader who can manage the operational execution of the store, ensure exceptional customer experiences, and drive profitable top-line sales growth.
Key Responsibilities
- Display best-in-class customer service techniques and build customer loyalty through maintenance of clienteling standards and sales interactions.
- Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room.
- Ensure cash handling and register procedures are maintained and executed.
- Delegate appropriately to ensure efficiency of store operations and to develop team members.
- Coach and develop retail associates to meet store goals.
- Lead the recruitment, onboarding, training, and development of all staff.
- Provide regular feedback, coaching, and counseling on performance.
- Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required.
- Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes.
- Build a candidate pipeline via networking and interviewing.
- Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities.
- Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals.
- Ability to build customer loyalty; grow and manage clientele.
- Maintain product knowledge and ensure delivery of this information to staff.
- Encourage and recognize opportunities for team selling.
- Understand and exemplify the rag & bone brand philosophy and lifestyle.
- Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
- Consistently act within core values of rag & bone.
- Model and teach store associates to support a positive client-centric environment.
- Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.
- Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role.
- Be a Good Human - Be original, be authentic.
- Have No Fear - Innovate, solve problems.
- Own Every Decision - Work together, get results.
- Quality Matters - Be disciplined, be competitive.
- Make S**t Happen.
- Clothing Allowance.
- Generous Employee Discount.
- Commission Eligible.
- Paid Time Off.
- Medical, dental, vision, and ancillary benefits.
- Membership to Calm and access to other wellness benefits.
- 401k.
- Paid Parental Leave.
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