Hearing Aid Specialist
3 weeks ago
About Us
WS Audiology Americas is a global leader in the hearing aid industry, committed to unlocking human potential by providing innovative solutions for millions of people worldwide.
We offer a comprehensive portfolio of technologies spanning the full spectrum of hearing care, including distinct hearing brands, digital platforms, managed care, and diagnostics locations.
About the Role
We are seeking an experienced Audiologist with a passion for impact to join our team as a Hearing Aid Specialist - Signia. This role will involve working closely with our internal teams to determine customer needs and develop action plans to meet those requirements.
As a key member of our staff, you will provide inbound and outbound telephone support for patient fitting assistance and hearing aid recommendations to other hearing care professionals. You will also play a crucial role in consulting with production and engineering professionals in the manufacturing process of Signia Hearing Aids and related accessories.
Key Responsibilities
- Product Knowledge: Develop and maintain thorough knowledge of our current and legacy hearing aids and accessories for all 'S brands' (Signia, Rexton, MEMSI).
- Fitting Support: Utilize expertise in our software to provide excellent fitting support and recommendations to patients and other hearing care professionals.
- Hearing Aid Selection: Identify, recommend, and assist with hearing aid and accessory selection based on individual patient needs.
- Problem Solving: Apply problem-solving skills to identify, troubleshoot, and resolve complex fitting issues.
- Collaboration: Work closely with our team of audiologists to ensure seamless communication and collaboration for exceptional customer experience.
- Troubleshooting: Collaborate with our technical support team to assist customers and end-users with troubleshooting hearing aids, accessories, and Bluetooth device behaviors.
Requirements
- Education: Master's degree in Audiology or AuD from an accredited institution.
- Experience: 5-8 years of successful experience in a related field, with a proven track record of demonstrating responsibilities and knowledge outlined above.
- Skillset: Excellent verbal and written communication skills, along with a deep understanding of our software and products.
Estimated Salary: $90,000 - $120,000 per annum, depending on qualifications and experience.
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