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Arcade and Retail Operations Supervisor

2 months ago

Brooklyn, New York, United States Central Amusement International Inc. Full time
Position Overview

Are you passionate about creating memorable experiences in a vibrant entertainment environment?

Central Amusement International Inc. is seeking a dedicated Retail and Arcade Coordinator.

About the Company:

Central Amusement International Inc. (CAI) specializes in the development and management of amusement parks, bringing joy and excitement to visitors in New York City. With a rich history of creating iconic attractions, CAI is a proud member of the Zamperla Group, a global leader in amusement ride manufacturing.

Role Summary:

The Retail and Arcade Coordinator plays a crucial role in ensuring that operational standards are upheld while fostering a safe, profitable, and enjoyable environment for guests and team members alike. This position involves training, guiding, and managing a team to deliver exceptional service and maintain high operational standards.

Key Responsibilities:

  • Oversee daily operations and adherence to standard operating procedures (SOPs) across all retail and arcade locations.
  • Enforce company policies regarding uniform standards, grooming, and attendance.
  • Facilitate effective communication among managers, coordinators, supervisors, and team members.
  • Ensure timely opening and closing of all locations, supervising team members in their daily responsibilities and prioritizing tasks.
  • Assist in the evaluation, training, and motivation of team members.
  • Collaborate with management to address team member concerns and issues.
  • Maintain orderly queue lines and promote theft prevention measures.
  • Conduct weekly inventory assessments.
  • Review team performance and provide constructive feedback and support as needed.
  • Monitor facility cleanliness and safety conditions.
  • Encourage teamwork and a positive work environment among all staff.
  • Provide a comprehensive overview of daily responsibilities related to retail and arcade operations.
  • Manage opening and closing procedures specific to retail and arcade functions.
  • Ensure adequate inventory levels of merchandise and supplies to meet daily operational needs.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of one year of experience in a hospitality or customer service role.
  • Proficient in reading, writing, and speaking English.
  • Ability to work flexible shifts, including weekends and holidays.
  • Outgoing, friendly, and honest demeanor.
  • Basic mathematical skills required.
  • Experience interacting in a diverse, multicultural environment.
  • Able to work in various weather conditions.
  • Capability to lift 50 lbs. or more.
  • Familiarity with computer operations and software applications.
  • Experience in guest services with a strong ability to lead and supervise a team.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong analytical and problem-solving abilities.