Customer Operations Supervisor

4 weeks ago


Brooklyn, New York, United States Con Edison Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Operations Supervisor to join our team at Con Edison. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer operations team, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Oversee the daily activities of the customer operations team, ensuring that all tasks are completed efficiently and effectively.
  • Develop and implement processes and procedures to improve customer satisfaction and service delivery.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Identify and address any operational issues or concerns, and implement solutions to resolve them.

Requirements:

  • 5+ years of experience in customer operations or a related field.
  • Proven track record of improving customer satisfaction and service delivery.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.

Preferred Qualifications:

  • Experience in a supervisory or leadership role.
  • Knowledge of customer operations policies and procedures.
  • Ability to learn and adapt to new software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

EEO Statement:

Con Edison is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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