Operations Service Manager

4 weeks ago


Brooklyn, New York, United States Burlington Full time
Job Summary

As a Store Operations Manager at Burlington, you will be responsible for leading the store team and managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

Key Responsibilities
  • Manage the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS, including the continuous flow process.
  • Monitor the receiving process, transfers, debits, damages, and charge-backs and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
Requirements
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
  • Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Comfortable utilizing scheduling and reporting computer software.
What We Offer
  • Competitive wage.
  • Flexible hours.
  • Associate discount.
  • Medical, dental, and vision coverage.
  • Life and disability insurance.
  • Up to 12 days of paid time off annually.
  • Up to 8 paid holidays.
  • Up to 8 paid sick time in accordance with applicable law.
  • 401(k) plan.


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