Optical Supervisor

4 weeks ago

Brooklyn, New York, United States Warby Parker Full time

Warby Parker Job Description

Job Summary:

We are seeking a highly skilled and experienced Licensed Dispensing Optician to join our team as an Optical Supervisor. As a key member of our optical team, you will be responsible for providing exceptional customer service, leading the team, and ensuring that our optical standards are met.

Responsibilities:

  • Work directly with customers to meet their eyewear needs
  • Take and record measurements, adjust and fit eyewear with flawless accuracy
  • Check finished eyewear for quality and customer satisfaction
  • Explain prescription terminology and product offerings to customers
  • Set up the store for success each day, ensuring operational, service, and staff zoning procedures are executed to Warby Parker standards
  • Drive store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
  • Lead and mentor the Optical team, including participants of our Optician Apprentice Program
  • Maintain general store systems, inventory databases, and business operations
  • Foster a productive, positive employee culture in the store

Requirements:

  • Licensed dispensing optician in states that require a license (or ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
  • Passionate about the eyewear and retail industries
  • Clear, effective, and professional communicator
  • Dedicated to going above-and-beyond to make customers (and teammates) happy
  • Energetic, positive team player who can adapt in a fast-paced, ever-changing work environment

Benefits:

  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry

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