IT Support Specialist

2 days ago


Pleasant Grove, Utah, United States i.t Full time
Job Opportunity

Unlock Your Potential

i.t.NOW is a leading managed I.T. services provider seeking a skilled IT Help Desk Technician to join our team. As a key member of our front-line support team, you will be responsible for providing exceptional technical support to our clients, resolving complex issues, and delivering outstanding customer experiences.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and in-person
  • Resolve complex technical issues, including hardware, software, and network-related problems
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction
  • Stay up-to-date with industry trends, technologies, and best practices to continuously improve support services

Requirements:

  • Minimum 1-year experience in IT support, Active Directory, Microsoft Windows, and Windows Server
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Ability to work independently and as part of a team, with a focus on customer satisfaction
  • Knowledge of switching, VLAN, routing, and firewall technologies, as well as server hardware and data backup/recovery

What We Offer:

  • Competitive salary range: $36,000 - $42,000 DOE
  • 401(k) retirement plan with company match
  • Flexible work arrangements, including 1 dedicated day of remote work per week and additional flexible days
  • Opportunities for professional growth and development, including tuition reimbursement and on-going paid training
  • A fun and supportive work environment with a team of passionate professionals

Join Our Team:

i.t.NOW is committed to providing a positive and inclusive work environment that fosters growth, learning, and success. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.


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