Customer Experience Liaison

3 weeks ago


Woodway, Texas, United States Allen Samuels Chrysler Dodge Jeep Ram FIAT Waco Full time
Job Description:

At Allen Samuels Chrysler Dodge Jeep Ram FIAT Waco, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. This role is responsible for maintaining exceptional customer relationships, ensuring customer satisfaction, and monitoring customer complaints.

Key Responsibilities:
  • Think critically and handle ambiguity with ease
  • Establish rapport and develop meaningful relationships with clients
  • Negotiate effectively to find win-win solutions
  • Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational manner
  • Work collaboratively as part of a larger team and independently to schedule and prioritize tasks
  • Believe in the company's mission and feel a vested interest in its success
  • Multi-task and prioritize tasks effectively
Requirements:
  • 3-5 years of professional experience in sales, marketing, or customer service in an automotive retail environment
  • Significant experience working with CRM tools and a high comfort level with digital technology
  • Excellent oral and written communication skills, with the ability to demonstrate business and financial acumen
  • Professional personal appearance
Benefits:
  • Comprehensive training and development opportunities
  • Competitive compensation and benefits package
  • Opportunities for career advancement and professional growth
  • Continued training through the manufacturer

We are an Equal Opportunity Employer and a drug-free workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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