Customer Service Ambassador

1 day ago


San Francisco, California, United States TTEC Full time

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Embarcadero BART station in San Francisco. As a key member of our team, you will be responsible for providing exceptional customer service to Clipper card holders, resolving issues, and ensuring a seamless experience for our customers.

Key Responsibilities

  • Provide face-to-face support to Clipper customers, addressing their queries and concerns in a professional and courteous manner.
  • Issue Clipper cards and add transit value to cards using our custom Point-of-Sale system.
  • Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
  • Account for cash, commuter checks, and credit/debit card payments completed during a shift.

Requirements

  • Must be willing to work in the ticket booth located in the Embarcadero BART station.
  • Basic Excel and computer knowledge.
  • Cash handling experience.
  • Ability to handle and de-escalate customer service situations.

What We Offer

  • A supportive and inclusive work environment.
  • Opportunities for career growth and professional development.
  • A competitive base wage starting at $21 per hour, plus performance bonus opportunities.
  • A global team of curious lifelong learners guided by our company values.

About TTEC

TTEC is a global company that specializes in delivering exceptional customer experiences through a combination of humanity and technology. We're proud to be an equal opportunity employer and strive to create a diverse and inclusive workforce that reflects the communities we serve.



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