Customer Service Ambassador

3 days ago


San Francisco, California, United States Qonten Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and quality metrics

Requirements:

  • 1+ years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong product knowledge and company policies
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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