Political Account Coordinator for Customer Success

3 weeks ago


Alexandria, Virginia, United States Cross Screen Media Full time

About Cross Screen Media

We deliver closed-loop solutions across local TV and video advertising to help buyers and sellers succeed in the Convergent TV space.

About the Role

We are looking to grow our political accounts team with highly organized self-starters who possess a startup attitude and who are hungry to take on new responsibilities.

As a Customer Success Coordinator for political accounts, you will be responsible for day-to-day account management duties including: coordinating programmatic digital buys, monitoring & reporting on performance of digital campaigns, and working closely with our Product, Sales, and Advertising Operations teams to ensure customer goals are met and exceeded.

This is an excellent opportunity to learn the ins and outs of political advertising, develop a strong skillset in providing customer support for both SaaS and managed service products, and gain experience managing multimillion dollar budgets and high profile political clients.

Key Responsibilities
  • Work closely with CS Account Managers to field incoming customer requests related to digital campaign planning and activation.
  • Support customer strategy by preparing audience insights data from our proprietary cross-channel media planning platform, ScreenSolve.
  • Create performance reports using multiple reporting platforms and communicate with customers about the performance of video campaigns.
  • Work closely with our Advertising Operations team to execute our customers' strategies effectively.
  • Learn about how video advertising impacts political campaigns and agencies.
Requirements
  • Strong critical thinking skills
  • Interest in getting hands-on experience in political advertising/digital marketing
  • Ability to stay organized across multiple projects and to-dos
  • Strong communication skills - professionally & with team members
  • Adapt quickly to new processes and concepts
Experience
  • Bachelor's degree
  • Strong professional communication and interpersonal skills
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Exceptional problem-solving skills and ability to think critically

We are an innovative company that values integrity, innovation, ownership, and a one team mentality. If you are a motivated and organized individual who is excited to take on new challenges, we encourage you to apply for this opportunity to grow your career with Cross Screen Media.



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