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CRM Senior Manager

3 months ago

Altamonte Springs, Florida, United States AdventHealth Full time

All the benefits and perks you need for you and your family:

  • Benefits from Day One
  • Paid Days Off from Day One
  • Student Loan Repayment Program
  • Career Development
  • Whole Person Wellbeing Resources
  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Days 8am-5pm, Remote

The role you'll contribute:

The Senior Manager of CRM's (Customer Relationship Management) primary responsibility is to provide strategic oversight of the activation, support, development and deployment of the Salesforce CRM in the Digital Health portfolio. In this role, the Senior Manager will lead the CRM's execution of strategic road maps by working with multiple stakeholders across AdventHealth including but not limited to marketing, unified call centers, institutes of care, Legal, AdventHealth Information Technology and other third-party implementers and agencies.

The Senior manager of CRM is also responsible for overseeing and managing a department of Salesforce CRM team members who ensure successful launches by engaging stakeholders across the organization. The Senior Manager of CRM will report to the Exec Director and will provide strategic support to the AH strategic imperatives.

The position demands that an individual excel in delivering high-quality results on a timely basis, great communication with project stakeholders, developing team members, and outstanding customer service that fosters positive relationships throughout the organization.

The value you'll bring to the team:

Demonstrates, through behavior through AdventHealth's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

  • Provide strategic oversight of the Salesforce CRM product in the Digital Health portfolio
  • Collaborate with AIT product leaders, technical directors, stakeholders, and customers to create and execute strategic road maps for all products in the Digital Health portfolio
  • Develop business case justifications and cost/benefit analysis for IT spending for assigned initiatives
  • Compile, analyze and report on project and product health monthly
  • Work with all business development constituents to understand business needs and help operationalize Salesforce CRM products.
  • Provide leadership on projects related to Salesforce CRM including configuration, development and post go live support.

Qualifications

KNOWLEDGE AND SKILLS REQUIRED :

  • Broad knowledge of IT disciplines including but not limited to project management, systems infrastructure, systems design and architecture, systems administration and software development
  • Understanding of SCRUM and Agile project management methodologies
  • Full understanding of how to generate and execute on strategic road maps.
  • Engage in digital architectural design discussions to support the continued growth of the organization and along with IT Management
  • Strong understanding of web-based technology
  • High level of integrity, intensity, and involvement
  • Proven client management skills
  • Excellent writing and visual communication skills
  • Ability to handle ambiguity and respond to quickly changing business conditions
  • Self-starter, proven ability to work with minimal direction with a strong drive for results
  • Strong leadership skills with the agility to work cross-functionally

EDUCATION AND EXPERIENCE REQUIRED :

  • Bachelor's degree in IT, Engineering, or 10 years work experience.
  • Minimum of 10 year's experience with at least 2 years in an IT leadership role

EDUCATION AND EXPERIENCE PREFERRED :

    • Master's Degree

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED :

    • Current driver's license
    • Salesforce Certified Administrator (ADM-201)

LICENSURE OR REGISTRATION PREFERRED :

  • Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Scrum Professional (CSP)
  • Additional Salesforce Certifications such as Sales Cloud Consultant, Service Cloud Consultant, App Builder or Developer 1 or 2.