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Customer Service Ambassador

2 months ago

Lubbock, Texas, United States NewcrestImage Full time

Job Summary

NewcrestImage is seeking a highly skilled and customer-focused Guest Service Representative to join our team at our Hyatt Place in Lubbock property. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and maximizing revenue opportunities.

Key Responsibilities:

  • Greet guests at the front desk with a warm and welcoming smile, providing personalized service and ensuring a seamless check-in and check-out experience.
  • Process guest registrations efficiently and accurately, maintaining up-to-date information in our property management system.
  • Work closely with the hotel team to ensure exceptional guest satisfaction and adherence to NewcrestImage and Brand Standards.
  • Demonstrate a high level of integrity, take ownership of personal actions, and promote a positive and professional work environment.

Requirements:

  • High School degree or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including weekends and holidays
  • Well-groomed and professional appearance

What We Offer:

NewcrestImage is an Equal Opportunity Employer that values diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.