Public Service Officer

7 days ago


Little Rock, Arkansas, United States Arkansas Government Job Full time
Arkansas Government Job Overview

The Arkansas Government is committed to providing exceptional service to its citizens. As a Public Service Officer, you will play a vital role in supporting the state's revenue services division.

Job Summary

We are seeking a skilled and detail-oriented individual to join our team as a Government Revenue Specialist. In this role, you will be responsible for examining evidentiary records, contracts, tax returns, or child support case management activities, and may also compute penalties and refunds, and collect fees, child support payments, or arrearage amounts. This position requires strong analytical and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

- Examine evidentiary records, including tax returns, applications, forms, vouchers, records, and reports to verify accuracy and compliance with laws and regulations.
- Explain applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers, including non-custodial parents, and assist in the completion and filing of tax returns, forms, and applications.
- Compute taxes, penalties, interest, or refunds due and prepare forms to bill/refund taxpayer.
- Correct tax returns, forms, contracts, and evidentiary records for taxpayers.
- Interview custodial and non-custodial parents and contact employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father.
- Initiate actions required to locate non-custodial parent or putative father.
- Provide technical assistance to custodial and/or non-custodial parent with payment processing or related case problems, including suspension, financial asset seizure, payment correction, or paternity acknowledgement.
- Research files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required.

Requirements

- The formal education equivalent of a high school diploma.
- Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Estimated Salary Range

$32,405.00 - $51,686.00 annually.

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