Dfa Service Representative

7 days ago


Little Rock, Arkansas, United States State of Arkansas Full time

The State of Arkansas is seeking a skilled DFA Service Representative to join their team.

As a key member of the Department of Finance and Administration, you will be responsible for examining evidentiary records, contracts, tax returns, or child support case management activities. This role involves computing penalties and refunds, collecting fees, child support payments, or arrearage amounts, all while ensuring compliance with state and federal laws and agency/institution policy.

This position requires a high degree of accuracy and attention to detail, as well as excellent communication skills to effectively explain applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers.

You will also be responsible for leading work activities of other personnel by training and instructing new employees and providing technical assistance.

The ideal candidate will possess knowledge of accounting principles and practices, as well as organizational management and public administration. Additionally, they will have the ability to identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records, calculate child support arrearages, penalties, interest, or refunds due on taxes, license, and registrations, and train and instruct new employees on procedures and the interpretation and application of laws.

To be successful in this role, you must have a strong understanding of the principles and practices of organizational management and public administration, as well as knowledge of either tax, motor vehicle, driver's license services, or child support laws and regulations.

The estimated salary range for this position is $32,405 - $51,686 per year, depending on experience and qualifications.



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