Customer Service Specialist

2 days ago


Wheaton, Illinois, United States Crossway Full time

Crossway is seeking a skilled Sales and Customer Service Representative to join our team in Wheaton, IL.

Job Description

We are committed to advancing the publishing ministry and vision of our organization. As a member of our team, you will be responsible for handling customer inquiries via phone and email, addressing their concerns and resolving any issues.

You will work closely with customers to resolve complaints and problems in a timely and professional manner. Your technical skills should include maintaining up-to-date technical logs to track progress and identify areas for improvement.

In addition to your technical expertise, you will possess excellent communication skills, be people-oriented, and have prior customer service experience. You should also have basic computer skills, be organized, self-motivated, and able to manage your time effectively.

Requirements
  • People-oriented individual with strong communication skills.
  • Previous experience in handling customer inquiries and resolving issues.
  • Basic proficiency in computer software and systems.
  • Ability to prioritize tasks, manage time, and stay organized.

We offer a competitive salary based on previous work experience, education, acquired skills, and established relationships. The estimated annual salary for this position is $45,000 - $55,000.



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