Customer Service Representative

23 hours ago


Wheaton, Illinois, United States Crossway Full time
Sales and Customer Service Representative

Below are the specific responsibilities for this role:

  • Customer Inquiries and Support: Handle customer inquiries via various channels, addressing their concerns and resolving any issues.
  • Problem Resolution: Collaborate with customers to resolve complaints and problems in a timely and professional manner.
  • Technical Logs: Maintain up-to-date technical records to track progress and identify areas for improvement.
  • Tech Knowledge: Stay current with new technologies and areas where our products are offered.
  • Order Fulfillment: Process internet orders as needed, handle mail orders, and take incoming orders over the phone.
  • Returns Processing: Manage returns and process refunds or replacements as necessary.
  • Reception Duties: Cover the reception area as needed, providing a welcoming experience for visitors.

The ideal candidate will possess excellent communication skills, be people-oriented, and have prior customer service experience. Additionally, they should have basic computer skills, be organized, self-motivated, and able to manage their time effectively.

Requirements
  • Candidate Profile: People-oriented individual with strong communication skills.
  • Customer Service Experience: Previous experience in handling customer inquiries and resolving issues.
  • Computer Skills: Basic proficiency in computer software and systems.
  • Organizational Skills: Ability to prioritize tasks, manage time, and stay organized.
  • Salary: $45,000 - $55,000 per year, depending on experience.

We offer a competitive salary based on previous work experience, education, acquired skills, and established relationships. Compensation is commensurate with industry standards and reviewed annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.



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