Field Service Operations Manager

1 day ago


Hobbs, New Mexico, United States Wagner Equipment Full time
Job Title: Field Service Manager

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking a highly skilled Field Service Manager to oversee the efficient and profitable operation of the field service department.

The ideal candidate will have a strong background in heavy equipment service, excellent communication skills, and the ability to lead a team of technicians and administrative staff.

Key Responsibilities:
  • Oversee all administrative needs, including invoicing, customer feedback, and paperwork.
  • Ensure warranty invoicing is completed accurately and on time.
  • Develop and manage the yearly budget for the Field Service operation.
  • Maintain and supply all necessary documents and reports to the Service or Branch Manager.
  • Collaborate with the WTI Service Training Manager to schedule field technicians for training and development.
  • Provide safety equipment and training to field service technicians as needed.
  • Work with customers to resolve concerns about service work.
  • Provide accurate quotes to internal and external customers and PSRS.
  • Recommend cost-effective repair procedures and guidelines to customers and PSRs.
Requirements:
  • High School Diploma or GED.
  • 5+ years of experience servicing heavy equipment.
  • 3-5 years of administrative/clerical experience.
  • 5+ years of customer service experience.
  • 3-5 years of sales experience.
  • 3-5 years of supervisory/management experience.
Benefits:
  • Paid Time Off (PTO) Plan.
  • Company Paid Holidays.
  • Medical, dental, and vision insurance.
  • Life and AD&D Insurance.
  • 401K Savings Plan.
  • Tuition Reimbursement.
  • Employee Assistance Program (EAP).

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.



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