Customer Service Representative

2 months ago

Portland, Oregon, United States Apex Systems Full time

Job Overview:

About the Role:

Apex Systems, a leading provider of technology solutions, is seeking a highly skilled Customer Service Representative to join their team. As a key member of the organization, you will play a vital role in delivering exceptional customer experiences and supporting the company's mission.

  • Key Responsibilities:
  • Provide daily support to clients and internal stakeholders, ensuring timely and effective resolution of inquiries and issues.
  • Manage new and existing client relationships, including account openings, reviews, and risk assessments.
  • Collaborate with cross-functional teams to identify and implement process improvements, driving operational efficiency and excellence.
  • Develop and maintain in-depth knowledge of banking operations, products, and services to provide expert guidance and support.
  • Stay up-to-date with industry trends, regulatory requirements, and best practices to ensure compliance and quality service delivery.

Requirements:

  • Previous experience in the banking sector, with a focus on customer service and relationship management.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Recognition and rewards for outstanding performance and contributions to the organization.

Apex Systems is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.

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