Customer Service Leader

1 month ago

Upper Marlboro, Maryland, United States Food Lion Full time
Job Summary:

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities:

  • Provide prompt, accurate, and friendly service to customers, creating a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Avoid personal conversations with other associates when customers are present.
  • Ensure store office functions are completed accurately and on time, using accounting packets, and communicate all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure the work station and front end area of the store have a neat and clean presentation.
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the tasks of sales associate and customer lead as needed to ensure service standards are maintained.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Be courteous and helpful to other associates.
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.
Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

BOTTLES where applicable:
Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

  • Delivery Driver

    4 weeks ago

    Upper Marlboro, Maryland, United States Factory Motor Parts Full time

    Job Title: Delivery Driver - Customer Service SpecialistJob Summary:We are seeking a reliable and safety-minded Delivery Driver committed to providing exceptional customer service. As a key member of our team, you will be responsible for delivering merchandise in a safe, prompt, and professional manner, leaving a positive impact on our customers.Key...

  • Customer Service Representative

    1 month ago

    Upper Marlboro, Maryland, United States GovernmentJobs Full time

    Customer Service Representative OpportunityGovernment Jobs is seeking a Customer Service Representative to join our team at Watkins Park Unit. As a key member of our team, you will provide exceptional customer service to visitors and ensure a positive experience at our park.Key Responsibilities:Provide excellent customer service to visitors, responding to...

  • Customer Service Representative

    1 month ago

    Upper Marlboro, Maryland, United States G&P Properties Full time

    Customer Service RepresentativeWe're seeking a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer experiences while driving sales growth for G&P Properties.Key Responsibilities:Convert sales inquiries into appointments by cultivating leads and qualifying them to accurately convey motivation, competition, and...

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States Staff My Agency Full time

    Customer Service RepresentativeWe are seeking a talented and caring professional to join our team as a Customer Service Representative. As a representative, you will work to inspire customer loyalty and enhance the overall customer experience.Responsibilities:Answer phones and greet clients.Establish customer relationships and follow up with customers, as...

  • Customer Service Ambassador

    4 weeks ago

    Upper Marlboro, Maryland, United States GovernmentJobs Full time

    Customer Service Opportunities at Watkins Park UnitThe Maryland-National Capital Park and Planning Commission, Prince George's Parks and Recreation is seeking customer service representatives for Watkins Park Unit. This role can involve various tasks such as ride operators, cashiers, mobile unit attendees, arm/face painters, and special event staff.Key...

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States G&P Properties Full time

    We're seeking a sales-driven customer service representative to join our team at G&P Properties. In this role, you'll connect with new customers, identify their needs, and provide exceptional service to drive customer satisfaction and loyalty.Key ResponsibilitiesManage cultivation of sales inquiries to convert leads to appointmentsQualify leads to accurately...

  • Customer Service Representative

    3 weeks ago

    Upper Marlboro, Maryland, United States Food Lion Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States Largo Residence Inn by Marriott Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Largo Residence Inn by Marriott. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key Responsibilities:Provide top-notch customer service to guests, responding...

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly and generating annual sales of over $5 billion.With a rich history dating back to 1936, Giant Food has grown to over 160 stores across D.C., Maryland, Virginia, and Delaware.Our mission is to provide exceptional customer...

  • Customer Service Representative

    1 month ago

    Upper Marlboro, Maryland, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals who are dedicated to making a difference in our communities. As a Guest Advocate, you'll play a key role in creating a welcoming and inclusive experience for our guests.Your Key Responsibilities:Provide exceptional customer service by engaging with...

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States Target Full time

    Key Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest by authentically greeting and engaging in friendly conversation throughout each transaction. You will also welcome guests into self-checkout and provide assistance as needed, scanning and bagging all guest items efficiently.Additional...

  • Customer Service Representative

    1 month ago

    Upper Marlboro, Maryland, United States Dennis Donnelly - State Farm Agent Full time

    Job OverviewAs a State Farm team member for Dennis Donnelly - State Farm Agent, you will play a key role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key ResponsibilitiesEstablish and maintain strong customer relationships, providing prompt and accurate service...

  • Customer Service Team Lead

    4 weeks ago

    Upper Marlboro, Maryland, United States Prince George's County Full time

    Job Title: Customer Service Team LeadPrince George's County is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional service to our customers.Key Responsibilities:Lead a team of...

  • Insurance Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States Barry Pope - State Farm Agency Full time

    Job OpportunityAt Barry Pope - State Farm Agency, we're seeking a skilled Licensed Insurance Customer Service Representative to join our team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.Key Responsibilities:Establish and maintain strong...

  • Licensed Insurance Customer Service Representative

    1 month ago

    Upper Marlboro, Maryland, United States Staff My Agency Full time

    Position OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Licensed Insurance Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.This is an...

  • Customer Service Representative

    4 weeks ago

    Upper Marlboro, Maryland, United States Public Storage Full time

    Job OverviewPublic Storage is seeking a highly skilled Customer Service Representative to manage our self-storage facilities. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless storage experience for our clients.Key Responsibilities:Assess customer storage needs and provide personalized...

  • Account Associate

    4 weeks ago

    Upper Marlboro, Maryland, United States State Farm Insurance Full time

    Job Summary: As an Account Associate at State Farm Insurance, you will provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.Key Responsibilities:- Assist customers with their insurance needs by providing accurate and timely information- Process policy changes and updates in the...

  • Call Center Team Lead

    4 weeks ago

    Upper Marlboro, Maryland, United States Prince George's County Full time

    Job Title: Call Center Team LeadJob Summary:We are seeking a highly skilled Call Center Team Lead to oversee the daily operations of our Call Center Representatives. The successful candidate will be responsible for ensuring that all customer service interactions meet performance standards, monitoring call queues, managing workloads, and providing coaching...

  • Service Operations Manager

    4 weeks ago

    Upper Marlboro, Maryland, United States H&E Equipment Services Full time

    Job Title:Service Manager - Forestville, MDJob Requisition:R0018210Job Description:H&E Equipment Services has an opening for a Service Manager to oversee all service operations, including customer relations, P&L budgeting, training of service employees, management of service technicians' work area, prioritization of work orders, and ensuring adherence to all...

  • Pharmacy Clerk

    1 month ago

    Upper Marlboro, Maryland, United States Giant Food Full time

    Job SummaryAs a Pharmacy Clerk at Giant Food, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our pharmacy department. Your friendly and welcoming demeanor will make our customers feel at ease, and your attention to detail will help keep our store organized and clean. You will be responsible for...