Service Operations Manager

4 weeks ago

Upper Marlboro, Maryland, United States H&E Equipment Services Full time

Job Title:
Service Manager - Forestville, MD

Job Requisition:
R0018210

Job Description:
H&E Equipment Services has an opening for a Service Manager to oversee all service operations, including customer relations, P&L budgeting, training of service employees, management of service technicians' work area, prioritization of work orders, and ensuring adherence to all safety protocols.

This role offers an exciting opportunity for an individual looking to lead and grow within a supportive and organization.

Service Manager Key Responsibilities:

Service Operations Management:
Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.

Customer Relations:
Build and maintain strong customer relationships through exceptional service and communication.

Financial Management:
Manage P&L budgeting for the service department to achieve financial targets and objectives.

Employee Training & Development:
Provide training, coaching, and support to service employees to enhance their skills and capabilities.

Work Area Management:
Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.

Work Order Prioritization:
Prioritize and allocate work orders effectively to meet customer needs and operational requirements.

Safety Compliance:
Ensure all safety protocols and procedures are followed by service technicians and staff.

Service Manager Preferred Job Requirements:
Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.

Administrative Skills:
Strong administrative, organizational, and service-oriented capabilities.

Technical Proficiency:
Proficiency in MS Office Suite, smartphones, and tablets.

Leadership Qualities:
Ability to inspire, lead, and motivate others with a quick learning ability.

Communication Skills:
Excellent verbal and written communication skills with a focus on customer service and team collaboration.

We understand the importance of true grit and dedication, and we're committed to fostering an environment where these qualities can thrive.

We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match.

H&E Equipment Services is one of the largest integrated equipment companies in the nation that provides the higher standard in equipment sales, rental, parts, and service.

We leverage our national portfolio of equipment with a local approach to provide reliability, fair prices, and the support of a first-class service team.

Where others stop, we continue.

EOE/AA Disabled/Veterans

Founded in 1961, H&E is one of the largest and fastest-growing rental companies in the United States.

We are the preferred supplier of rental equipment for construction, earthmoving, compaction, paving, and material handling.

Our team members make us a leader in the equipment rental industry.

Their hard work and dedication create our success, and each and every employee contributes to reaching our goals and growing the business.

We know how valuable good people are, which is why we invest in our workforce through training and development and offer competitive pay, great benefits, and a friendly environment.

We are looking for team players with true grit and determination that will get up every morning, striving to achieve the higher standard in all they do.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

Applicants will receive fair and impartial consideration without regard to race, color, creed, religion, age, disability, veteran status, genetic data, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.

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