Customer Service Representative

3 weeks ago


West Fargo, North Dakota, United States Midland Garage Door Full time

Job Title: Customer Service/Inside Sales

Location: West Fargo, ND

Job Type: Full-time

Wage: $20-$22/hr., DOE

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Inside Sales Representative. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, assisting with sales and order processing, and troubleshooting any issues that may arise.

Responsibilities:

  • Assist customers with quotes, orders, delivery, and troubleshooting any issues
  • Maintain a professional attitude and relationship with every customer, and build a positive rapport with callers
  • Enter quotes and orders into the system in a timely and accurate manner
  • Calculate and enter fabrication changes as needed to orders
  • Request quotes and orders from vendors as needed
  • File orders, bills of lading, and other office paperwork in a timely and accurate manner
  • Process RGAs, warranties, and documentation in accordance with company policy
  • Champion an overall culture of teamwork and cooperation between locations and departments
  • Provide assistance to internal and external customers with a can-do attitude
  • Demonstrate and uphold Midland Values: Service, Quality, and Integrity

Requirements:

  • Professional and courteous demeanor on and off the phone
  • Ability to create and maintain relationships
  • High level of attention to detail, organization, and follow-up
  • Excellent time management skills
  • Ability to multi-task
  • Ability to read and interpret invoices, statements, and job specs
  • Ability to perform basic math skills: addition, subtraction, multiplication, and division of whole numbers, fractions, and decimals
  • Sound judgment, decision-making, and problem-solving skills in all situations
  • Strong customer focus for both internal and external customers

What We Offer:

  • Competitive pay and benefits
  • Monday-Friday 8am-5pm position
  • Opportunity to work in a growing company

Equal Opportunity Employer: Midland Garage Door is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, unfavorable discharge from military service, or any other characteristics protected by federal, state, or local law.

Accommodations: Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources.



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