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Medical Equipment Customer Service Specialist
2 months ago
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home by delivering high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.
Job SummaryWe are seeking a dedicated Customer Service Representative to perform all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies. This role involves interacting with patients, clients, coworkers, and referral sources to ensure timely processing of patient questions and concerns.
Key Responsibilities- Update respiratory grids and clear previous day's routes
- Communicate with patients and referral sources to process questions and concerns
- Complete SOPs/CMNs and document on tracking logs
- Comply with company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Maintain referral logs and monitor office supplies
- Prepare deposits for locations and prepare invoices for next-day routes
- Process paperwork, confirm tickets, and assemble charts
- Provide service for retail/walk-in equipment requests and technical assistance to customers
- Verify Medicare, Medicaid, and private insurance coverage information
- Work with outside agencies to resolve customer issues
- High school diploma or GED equivalent
- Background investigation and drug screen (when applicable)
- Valid driver's license in state of residence with a clean driving record (when applicable)
- Experience with medical equipment and medical billing practices
- Medical terminology and administrative record management experience
- One year of related work experience
- Accurate mathematical calculations
- Effective communication in English
- Interpretation of various communications
- Maintenance of confidentiality and discretion
- Multi-tasking and attention to detail
- Self-motivation, organization, and time-management skills
- 401k
- Medical, dental, and vision insurance
- Life insurance and disability
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
