Housekeeper Operations Manager

1 week ago


Kansas City, Missouri, United States KMG Hotels Full time
Job Summary:

The Housekeeper Supervisor is responsible for overseeing the housekeeping and laundry departments at Candlewood Suites. This role involves ensuring that guest rooms, public spaces, and other areas of the hotel are immaculately clean and well-maintained. The successful candidate will have strong leadership skills, the ability to communicate effectively, and a keen eye for detail.

Key Responsibilities:
  • Assist in the recruitment, training, and development of housekeeping staff, including performance evaluations and communication of performance standards.
  • Conduct regular room inspections to ensure high standards of cleanliness and organization.
  • Work closely with the General Manager and Assistant General Manager to coordinate scheduling, staff assignments, and maintenance of the housekeeping and laundry departments.
  • Ensure that all housekeeping staff are aware of and adhere to company policies and procedures, including infection control protocols and safety guidelines.
  • Respond promptly to guest complaints and concerns, and work with the front desk to resolve issues in a timely and professional manner.
  • Coordinate the ordering and receiving of linen and cleaning supplies, and work with the Engineering Department to ensure that all equipment and facilities are well-maintained.
  • Develop and implement procedures to improve efficiency and productivity in the housekeeping and laundry departments.

Requirements:
  • High school diploma or equivalent required; one year of experience in housekeeping or a related field preferred.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Strong communication and leadership skills, with the ability to motivate and train staff.
  • Attention to detail and ability to maintain high standards of cleanliness and organization.
  • Ability to work effectively in a fast-paced environment and to prioritize tasks and responsibilities.

About KMG Hotels:

KMG Hotels is a leading hospitality company that owns and operates a portfolio of hotels across the country. We are committed to providing exceptional guest experiences and to creating a positive and inclusive work environment for our associates.



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