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Collections Specialist

1 month ago

Chicago, Illinois, United States LaSalle Network Full time
Collections Specialist Job Description

LaSalle Network is seeking a skilled Collections Specialist to join their team in downtown Chicago. As a key member of the Legal team, you will be responsible for managing a portfolio of accounts, resolving payment issues, and ensuring client satisfaction.

Key Responsibilities:
  • Engage with restaurant partners to secure payments and address outstanding balances
  • Oversee a designated portfolio, focusing on prompt and professional resolution of high-value accounts
  • Make and receive a high volume of calls and emails, prioritizing tasks to enhance productivity
  • Document and manage payment agreements in Salesforce and other relevant company systems
  • Collaborate with internal teams to resolve account-related concerns, ensuring compliance with company policies
  • Keep precise financial documentation, including detailed accounts receivable reports
  • Navigate challenging conversations with professionalism and sensitivity to optimize recovery results
Requirements:
  • High school diploma or equivalent required; additional education is a plus
  • 3+ years' experience in collections and customer service, preferably in sales, banking, or finance
  • Strong negotiation skills with a proven ability to deliver results
  • Proficiency with Microsoft Office (especially Excel); Salesforce experience is a plus
  • Excellent written and verbal communication skills, with the ability to handle difficult conversations
  • Organized, detail-oriented, and solution-driven, with the ability to work independently
  • Team player with a strong work ethic and commitment to achieving targets

This temp-to-hire position offers the chance to make a significant impact while supporting restaurant businesses across the country. If you are passionate about collections and ready to grow in a dynamic, fast-paced environment, apply today.